Farang Friendly is a Thai/Farang partnership based in Bangkok.
What We Do:
We operate a community focused business locator website. Farang Friendly is a first in Thailand in many ways – but we have three founding principles that put together make us very different to other directories:-
• We only recommend businesses that have a genuine focus on selling their goods or services to the export or expat markets – if we are approached by a company and they are unable to present themselves to us in a professional manner then they are able to list themselves with us, but we will not reccommend them. The FF reccommended sign shows our users that we have checked these people out and they are a competent company.
• We hand verify all of our listings every three months. If a business ceases trading, has a change of ownership or trading focus we will send a member of staff out to investigate and where appropriate remove them from the database.
• We are a national resource. Most, but not all, of the other business locator websites in Thailand focus on one area in particular, because quite frankly, it’s easier to do it that way. We said from day one that in reality nowhere is far from anywhere in this country and the expat community is one big village – the site must be national. It’s no small undertaking but adds value to the site in many different ways and to us was clearly worth the effort from day one.
Why We Do It:
Because something was missing.
We’d had enough of receiving bad service when paying good money, and wanted a resource of companies that at least had the basics of customer service when dealing with foreigners.
We’d had enough of not being able to find simple things and having to hunt around for days on end to find them.
We’d had enough of paying more for goods and services because we weren’t Thai. Whilst businesses all over the World will obviously try to charge more to affluent customers if they think they can get away with it, it should be based on the ability of the customer to willingly pay the price – not on the colour of their skin or nationality.
In our opinion there wasn’t a resource out there that addressed all these issues on a national scale – so rather than sitting around moaning about it we created one!
What We Can’t Do:
We can’t provide reviews of every business that we list. We take care to ensure that our advertisers stick to certain standards (for example refunds where appropriate, no dual pricing and a certain level of English spoken by staff) and we actively encourage dialog and feedback from our users to help these businesses improve the service that we offer – but Thai libel and Lese Majeste laws are so strict that it’s bordering on being dangerous even writing this sentence… Only kidding, but you get the point, Thailand is simply not set up for open review websites – yet.
How You Can Help: